F A Q
1. Are you manufacture ?
Yeah, we are manufacturer professional in design and produce high voltage test equipment with nearly 20 years experience .
2. When can I get the price ?
We usually quote within 6 hours after get your inquiry . If you are very urgent to get price, please feel free to contact us by Wechat&Whatsapp +86-13720145441 or send us by email info@cablehipot.com, so that we will regard your inquiry priority .
3. Do you supply OEM?
Of course, we supply OEM.
4. What about leading time for production ?
Honestly , it depends on order quantity and the product . Usually lead time is within 7 working days after deposit .
5. What is your terms of delivery ?
We accept EXW, FOB, CFR, CIF, DDU, etc . You can choose the one which the most convenient and cost effective for you .
6. What’s your payment terms :
TT payment, L/C at sight, Paypal, Western union, etc.
7. How much is the shipping cost and time ?
This is depend on the size and weight of your product, and the method of shipping ( by sea/ by ari/ by Express) and your designated port . Kindly afford us above information to check shipping cost and time for you .
8. What’s the warranty period ?
Our warranty period is one year free and lifelong maintenance .
If produce damage within one year ( not man-made damage ), we will send you spare parts for replacement . After one year, maintenance is paid service .
9. What kind of Certificate you can provide ?
We can provide CE mark, ISO9001 quality certificate the third part Calibration Certificate (CNAS), factory test report .
10. Do you have Technical Backup to all customers from different countries ?
Surely, we have rich experience engineer to afford professional technical support and quick response to your technical questions .
We are manufacture with rich on site testing experience and understand how to deal with your problems . And our engineer can visit your company to afford technical support face to face if necessary .
